NN
Naledi N
1 reviews | Active since Jul 2015
13 Apr 2023, 11:54
Pathetic service
I lost my contract cellphone in December 2022 and have been trying to claim from the insurance and I've been sent from pillar to post since December and early January, every time I go to the store to enquire about my claim there is an issue of which they fail to contact me about, to this day my claim hasn't been submitted to the insurance. I am sick and tired and I have even resorted to going to ombudsman. They keep telling me the Imei is wrong yet I go to the store with the cellphone box, I have been there so many times and have been assisted by both the lady consultants and the guy but all of them are ***********, since December my minutes and data have been going to waste they don't even give me a replacement Sim card because at this point I'm paying for nothing.
An affidavit from the police with a number from the police was submitted yet nothing has been done.
Helpful (0)
Replies (8)0
Replies (8)
Cell C's replyOfficial
14 Apr 2023, 07:09We have referred your query to our Team, we will be in touch to further assist.
Regards,
^TM
Regards,
^TM
Cell C's reply14 Apr 2023, 07:09
Official
We have referred your query to our Team, we will be in touch to further assist.
Regards,
^TM
Regards,
^TM
NN
Naledi N's updateReviewer Update
27 May 2023, 18:30Hi I keep getting smses that I have outstanding documents and every week I go back to the the Glen cell store and speak to Mfundo yet there is no progress on my claim, this is moving to almost 6 months and no resolution.
I am paying for a cellphone contract yet I am not getting the benefits.
The phone got lost on the 16th December and haven't had a simcard since then but I've been paying diligently.
I am busy with reporting this matter to ICas because this isn't going anywhere.
I am paying for a cellphone contract yet I am not getting the benefits.
The phone got lost on the 16th December and haven't had a simcard since then but I've been paying diligently.
I am busy with reporting this matter to ICas because this isn't going anywhere.
NN
Naledi N's update27 May 2023, 18:30
Reviewer Update
Hi I keep getting smses that I have outstanding documents and every week I go back to the the Glen cell store and speak to Mfundo yet there is no progress on my claim, this is moving to almost 6 months and no resolution.
I am paying for a cellphone contract yet I am not getting the benefits.
The phone got lost on the 16th December and haven't had a simcard since then but I've been paying diligently.
I am busy with reporting this matter to ICas because this isn't going anywhere.
I am paying for a cellphone contract yet I am not getting the benefits.
The phone got lost on the 16th December and haven't had a simcard since then but I've been paying diligently.
I am busy with reporting this matter to ICas because this isn't going anywhere.
NN
Naledi N's updateReviewer Update
12 Jun 2023, 09:26Good day
Can I get assistance with my claim, I keep getting smses that I have outstanding documents, my ID number is on record so you should have my email address, may you kindly send me a detailed Mail addresing the problem and outstanding documents for my claim it's 6 months now, no phone no simcard and I'm still paying for services I'm not using, what's going to happen to all my minutes and data that hasn't been used?
I went to the store on Saturday and I was told my case is with the insurance and they do not work on Saturday,
I am sick ad tired of cell c
Can I get assistance with my claim, I keep getting smses that I have outstanding documents, my ID number is on record so you should have my email address, may you kindly send me a detailed Mail addresing the problem and outstanding documents for my claim it's 6 months now, no phone no simcard and I'm still paying for services I'm not using, what's going to happen to all my minutes and data that hasn't been used?
I went to the store on Saturday and I was told my case is with the insurance and they do not work on Saturday,
I am sick ad tired of cell c
NN
Naledi N's update12 Jun 2023, 09:26
Reviewer Update
Good day
Can I get assistance with my claim, I keep getting smses that I have outstanding documents, my ID number is on record so you should have my email address, may you kindly send me a detailed Mail addresing the problem and outstanding documents for my claim it's 6 months now, no phone no simcard and I'm still paying for services I'm not using, what's going to happen to all my minutes and data that hasn't been used?
I went to the store on Saturday and I was told my case is with the insurance and they do not work on Saturday,
I am sick ad tired of cell c
Can I get assistance with my claim, I keep getting smses that I have outstanding documents, my ID number is on record so you should have my email address, may you kindly send me a detailed Mail addresing the problem and outstanding documents for my claim it's 6 months now, no phone no simcard and I'm still paying for services I'm not using, what's going to happen to all my minutes and data that hasn't been used?
I went to the store on Saturday and I was told my case is with the insurance and they do not work on Saturday,
I am sick ad tired of cell c
NN
Naledi N's updateReviewer Update
12 Jun 2023, 09:33What documents are Missing?
I have finally lodged a complaint with I Asa, your service is pathetic
I have finally lodged a complaint with I Asa, your service is pathetic
NN
Naledi N's update12 Jun 2023, 09:33
Reviewer Update
What documents are Missing?
I have finally lodged a complaint with I Asa, your service is pathetic
I have finally lodged a complaint with I Asa, your service is pathetic
NN
Naledi N's updateReviewer Update
12 Jun 2023, 11:36There is always something new, what motivational letter?
Should I write a motivational letter? I don't even know what a motivational letter looks like.
What are the contents of the letter and where do I submit it once done?
Should I write a motivational letter? I don't even know what a motivational letter looks like.
What are the contents of the letter and where do I submit it once done?
NN
Naledi N's update12 Jun 2023, 11:36
Reviewer Update
There is always something new, what motivational letter?
Should I write a motivational letter? I don't even know what a motivational letter looks like.
What are the contents of the letter and where do I submit it once done?
Should I write a motivational letter? I don't even know what a motivational letter looks like.
What are the contents of the letter and where do I submit it once done?
Cell C's replyOfficial
12 Jun 2023, 11:39One of our consultants will be in touch to assist you.
Do expect communication soon.
^DA
Do expect communication soon.
^DA
Cell C's reply12 Jun 2023, 11:39
Official
One of our consultants will be in touch to assist you.
Do expect communication soon.
^DA
Do expect communication soon.
^DA
NN
Naledi N's updateReviewer Update
13 Jun 2023, 17:07Such pathetic disgusting service, I have to write a motivational letter explaining why my claim is being submitted so late? I don't know why it took so many months for the claim, I called in today and the agent assisting me was very ***********, I have been querying my claim for 6 months yet I have to motivate why cell c hasn't processed my claim, ai am so upset and disgusted and have zero faith and trust with cell c, I might be just one small insignificant person to you but I will share this horrible experience on all my social media platforms, tell all my colleagues and warn all my family and friends about this bad service.
No one cares to explain what's going to happen with the data that I haven't been receiving and using since December. I have multiple contracts and I'm soon due for an upgrade, I am up to date with my payments and have been a loyal good customer but this is the service I get, I am dissatisfied and disappointed
No one cares to explain what's going to happen with the data that I haven't been receiving and using since December. I have multiple contracts and I'm soon due for an upgrade, I am up to date with my payments and have been a loyal good customer but this is the service I get, I am dissatisfied and disappointed
NN
Naledi N's update13 Jun 2023, 17:07
Reviewer Update
Such pathetic disgusting service, I have to write a motivational letter explaining why my claim is being submitted so late? I don't know why it took so many months for the claim, I called in today and the agent assisting me was very ***********, I have been querying my claim for 6 months yet I have to motivate why cell c hasn't processed my claim, ai am so upset and disgusted and have zero faith and trust with cell c, I might be just one small insignificant person to you but I will share this horrible experience on all my social media platforms, tell all my colleagues and warn all my family and friends about this bad service.
No one cares to explain what's going to happen with the data that I haven't been receiving and using since December. I have multiple contracts and I'm soon due for an upgrade, I am up to date with my payments and have been a loyal good customer but this is the service I get, I am dissatisfied and disappointed
No one cares to explain what's going to happen with the data that I haven't been receiving and using since December. I have multiple contracts and I'm soon due for an upgrade, I am up to date with my payments and have been a loyal good customer but this is the service I get, I am dissatisfied and disappointed
NN
Naledi N's updateReviewer Update
20 Jun 2023, 11:28Hi I can be contacted any time after 4 pm, where do I submit the letter?
You can also reach my partner on *** her name is naledi and has full details and can speak on my behalf, she can be reached at any time.
I have drafted the letter and need to know where to submit it and what support documents you might need along with the letter
You can also reach my partner on *** her name is naledi and has full details and can speak on my behalf, she can be reached at any time.
I have drafted the letter and need to know where to submit it and what support documents you might need along with the letter
NN
Naledi N's update20 Jun 2023, 11:28
Reviewer Update
Hi I can be contacted any time after 4 pm, where do I submit the letter?
You can also reach my partner on *** her name is naledi and has full details and can speak on my behalf, she can be reached at any time.
I have drafted the letter and need to know where to submit it and what support documents you might need along with the letter
You can also reach my partner on *** her name is naledi and has full details and can speak on my behalf, she can be reached at any time.
I have drafted the letter and need to know where to submit it and what support documents you might need along with the letter