Pathetic service ever from Cell C

I have just lost all the faith i had with CellC, and to say i am disappointed would be an understatement, way back in 2018 someone *****ulently used my ID details to open an account with CellC, I had to go to Their Head office to get myself cleared from it all. Recently i approached 2 major banks to apply for a personal loan as well as a credit card, but to my disappointment my name hadn't been cleared. I went to the CellC offices on the 1st July 2024 and spoke to Refiloe Makaepea at their Woodmead Head Office who assured me that i would get feedback today the 2nd July 2024 by 3pm the latest as according to how she put it that everyone that works for The ***** department works from home which i think is highly unlikely. No call came, i had to call her today, she did not care to even apologize instead she now said a Mduduzi from ***** Department said he had called me which is a blue lie. Again later she called to say Mduduzi would call me before the end of business day, still nothing till now. I am stuck now and cannot get assistance with finances due to their incompetence an reluctance to assist. I guess if I were a white person, perhaps things would have been done differently