Pathetic service

I requested an upgrade in early June 2021 (on my upgrade date). I went through the torture of security questions (an impossible task as Cell C does not update their system with new personal information even though it was requested) and decided on a Samsung Galaxy S21. The delivery date was confirmed for the following week. No phone arrived. A week later, I phoned, the upgrade follow-up department informed me the phones are out of stock, but they will be available latest end of July/early August 2021. The first week of August, I phone, apparently still waiting on the stock. Someone from Head office calls me, telling me I am due for an upgrade. I flipped my lit as I have already requested and upgraded but was waiting on Cell C (I would also like to mention that Cell C reminds me weekly, via SMS, that I am due for an upgrade even though I have already requested an upgrade). I told him the whole story. He then confirmed the Samsung Galaxy S21 was discontinued, but someone will phone me back to assist me with an alternative. Nothing. No phone, no callback. Friday the 5th of August I phone Cell C again. Explained my story to a lady. She confirmed the S21 is not discontinued. She promised heart and soul (because I said that I know for a fact she will not phone me back) to phone me back by Friday the 6th of August as “Cell C is still waiting on stock,” and I refuse to wait any longer. Guess what, nothing, no callback. Cell C, you are useless. Empty promises. Pathetic service. *********** staff. PS. How about instead of reminding me to upgrade, you remind your staff that is rude not to phone back. 0/5 (again) Regards Charlene