DS
Dudu S
1 reviews | Active since Nov 2016
20 Feb 2025, 14:28
Pathetic Service
I ended my cell phone contract in January and did not use the SIM card for that month but you still debited my account. I queried this and you guy said you listen to the call between the retention agent and myself and you will provide feedback. I had to call for the feedback back and only to be told the call was closed because I was advised. Wow I requested for those calls are not to be told I must go to branch or send an email to listen to that call. Your service is pathetic to say the least I am never taking any contract with the company and you keep your number.
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Replies (2)0
Replies (2)
Cell C's replyOfficial
20 Feb 2025, 14:35Dear Dudu Skosana,
Thank you for reaching out to us.
We sincerely apologize for the inconvenience and frustration this has caused. We understand how important it is to receive clear and accurate feedback regarding your query. Please share your ID/Cell C number and any reference number you may have received via private reply, and we will follow up promptly to ensure the issue is resolved.
Your satisfaction is important to us.
Regards,
Cell C | GN
Thank you for reaching out to us.
We sincerely apologize for the inconvenience and frustration this has caused. We understand how important it is to receive clear and accurate feedback regarding your query. Please share your ID/Cell C number and any reference number you may have received via private reply, and we will follow up promptly to ensure the issue is resolved.
Your satisfaction is important to us.
Regards,
Cell C | GN
Cell C's reply20 Feb 2025, 14:35
Official
Dear Dudu Skosana,
Thank you for reaching out to us.
We sincerely apologize for the inconvenience and frustration this has caused. We understand how important it is to receive clear and accurate feedback regarding your query. Please share your ID/Cell C number and any reference number you may have received via private reply, and we will follow up promptly to ensure the issue is resolved.
Your satisfaction is important to us.
Regards,
Cell C | GN
Thank you for reaching out to us.
We sincerely apologize for the inconvenience and frustration this has caused. We understand how important it is to receive clear and accurate feedback regarding your query. Please share your ID/Cell C number and any reference number you may have received via private reply, and we will follow up promptly to ensure the issue is resolved.
Your satisfaction is important to us.
Regards,
Cell C | GN
Cell C's replyOfficial
21 Feb 2025, 09:32Ntibi from our support team has confirmed that she has reached out to you and is currently addressing your query. You will receive feedback on this matter as soon as possible.
Cell C | DA
Cell C | DA
Cell C's reply21 Feb 2025, 09:32
Official
Ntibi from our support team has confirmed that she has reached out to you and is currently addressing your query. You will receive feedback on this matter as soon as possible.
Cell C | DA
Cell C | DA