1 reviews | Active since Jul 2017

30 Jul 2019, 17:39

Pathetic service, don't care about service

Horrible service, for the last 2 months I been having problems where I cannot receive calls, I'm am continuously given codes to punch in and the problem persists... I was then told they having problems with all numbers ported from MTN which was resolved for about 2 weeks. At this point there are many people telling me that when they dial my number it says "the number you dialled does not exist" yet I have voicemail on my number, certain people get through and certain don't, the number linked to out intercom cannot contact me, my wife which is also in the cell c network has a problem calling me, however if she calls from her work phone she gets through.... Yet cell c tells me they will escalate the issue, they then send me a message giving me a reference for the escalation, I then have my phone ring twice, a call from cell c , the call then cuts and I receive a message saying my line is active therefore the issue is resolved????????????????? I call back, told I was being put through to the technical Dept and the call was cut upon transferal. If I cannot get this sorted in the next 48 hours I am porting all 6 numbers I have with cell c to a different network...

0
Replies (4)
Cell C
Cell C's reply31 Jul 2019, 07:29
Official
Good morning  Jemaine 

We do apologies for the manner in which the matter was dealt with and the inconvenience caused.
We have requested one of our senior consultants to follow up on this to ensure the matter is resolved.

Regards
DA
Cell C
Cell C's reply31 Jul 2019, 07:34
Official
Hi  Jemaine  

Thank you for getting in touch. 

We sincerely apologize for the unpleasant experience. 

The matter has been referred to our Social Media Support Team.  We will be in touch. 

^NT 
Cell C
Cell C's reply01 Aug 2019, 11:45
Official
Palesa contacted you and provided interim feedback.

^PN
Cell C
Cell C's reply01 Aug 2019, 15:39
Official
As per feedback, Palesa contacted you and advised on a way forward.

^PN