PATHETIC SERVICE DO NOT TAKE OUT A CONTRACT WITH THESE PEOPLE!!!!!

Your complaints resolution process is utterly disgusting!

I have been trying to get hold of someone since the 02.07.2019 and to date have had no feedback.

I logged a complaint 05.07.2019 and cannot even get a response on this.

I am simply trying to upgrade my contract however this seems to be impossible...

My Complaint logged 05.09.2019 is as follows: Good day, Can someone please advise me how long the backlog in the retention department is still going to last? I called in at 12pm on 2 July 2019 for an upgrade and was told I would get a call back within the next 2 hours as they needed to do a credit check. I then called later the afternoon at 4pm after no call back and was told there is a backlog and I would get a call back from the agent as soon as there is feedback available the guy I spoke to mentioned the previous consultant busy with my upgrade is named 'Tebogo' and I should wait for him to call. I called again on the 3rd of July and was told he is not at his desk bu the consultant will send him an email to contact me..... I called again on the 4th of July after more than 48 hours, was told that 'Tebogo' us attending to my case by 'Sipho' and that I do not have to call again as I will receive feedback. More than 72 hours / 3 days has now passed and I have not has a single call or SMS not even a courtesy call to say that he is attending to my case or he did receive the messages or he was out of the office... I mean what kind of business are you guys running? Is there perhaps a need for client services training? Can one of your consultants please take 5 minutes of your time to tell me what's happening? Thank you Leshay

My reply dated 09.07.2019 is as follows: Good day,

Please advise when exactly someone will be in contact? Today marks 7 days where I have not been able to upgrade my contract.

I recieved a phone call on Saturday and was unavailble, the person advised they will call back after 2pm on Saturday and to date there ghas been no further communiccation.

I called in yesterday for the fifth time and once again the only response I received was "SOMEONE WILL BE IN CONTACT WITH YOU". It seems that this is the only line your contact center has as a response.

I was under the impression that I would be in possession of a new device today, can someone please let me know what is happening?

Regards

Leshay

The fact that there are responses to new complaints yet my complaint which has been unresolved for 8 days is unattended to is a joke.

CAN SOMEONE PLEASE CONTACT ME????????????????