Pathetic Service - Disappointed

I cannot stress my level of disappointment in the service I've been receiving this past few months , <br> my upgrade was due in August and did the whole trip of going to a Cell C Walk in Center at Tygervalley Mall to prevent long holding periods when calling the Call Center. <br> <br> i was in luck because they had a good deal where you can get a P8 Lite plus a huawei media tab for a great deal, thought OK i might as well upgrade my contract i have with cell c since 2011 bearing in mind i have not missed one installment.<br> Did the whole application for an upgrade and still awaiting feedback - Last-week a consultant calls me to do a follow up if i am happy with my upgrade and cell c service i received i was shocked and explained that i am waiting 2 months with no follow up to me if i don't chase no one contacts you with any update or feedback bearing in mind I'M THE PAYING CUSTOMER she then apologized on behalf of Cell C spoke to her manager and said that deal is available for me she will do all that's needed to process this ASAP confirming all my information terms and conditions to complete the application.<br> Called today to follow up they can't pick up any record for my Upgrade PATHETIC!