Pathetic Service

I took a electricity advance yesterday at around 18:20 and repay it around 22:00. I then took another advance at 23:00 for R50. I got a message that there is a delay in issuing my voucher. I called Cell C an hour later as I haven't received my voucher. I was told that Cell C can't help me and that I must BluAdvance for assistance. They open at 09:00 so I must be without power until 9:00. It's pathetic that Cell C deliver a service , but they can't help you. This is unacceptable.