MH
Melissa H
1 reviews | Active since Aug 2019
28 Jan 2021, 08:16
Pathetic service delivery
Cell C device insurance has completely neglected me as a customer. My phone was booked in 26 November 2020, it is 28 January 2021 and my phone has still not been repaired.
After two months, a consultant said my payment for the excess has not been allocated. After i had send proof of payment in December.
They have til tomorrow to call me to collect my device otherwise i am cancelling my contract and they may keep the broken device.
I really wish i had not renewed my contract and chosen a new service provider.
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
28 Jan 2021, 10:13Good day Melissa
Thank you for reaching out to us.
We will follow up and revert to you. Apologies for the unpleasant experience.
^NT
Thank you for reaching out to us.
We will follow up and revert to you. Apologies for the unpleasant experience.
^NT
Cell C's reply28 Jan 2021, 10:13
Official
Good day Melissa
Thank you for reaching out to us.
We will follow up and revert to you. Apologies for the unpleasant experience.
^NT
Thank you for reaching out to us.
We will follow up and revert to you. Apologies for the unpleasant experience.
^NT
MH
Melissa H's updateReviewer Update
29 Jan 2021, 09:30Still waiting on a reply!
This is getting beyond pathetic! my phone has been with repairs/shop/insurance for nearly 70days!!!! I have been paying an installment for a device that has sat in a box for two months in your care.
This is getting beyond pathetic! my phone has been with repairs/shop/insurance for nearly 70days!!!! I have been paying an installment for a device that has sat in a box for two months in your care.
MH
Melissa H's update29 Jan 2021, 09:30
Reviewer Update
Still waiting on a reply!
This is getting beyond pathetic! my phone has been with repairs/shop/insurance for nearly 70days!!!! I have been paying an installment for a device that has sat in a box for two months in your care.
This is getting beyond pathetic! my phone has been with repairs/shop/insurance for nearly 70days!!!! I have been paying an installment for a device that has sat in a box for two months in your care.