PATHETIC SERVICE - COLLECTIONS

This has got to be the most inefficient company I have ever dealt with...and judging by the other reviews, I am not alone with this. They do not follow the agreement of a Debit Order, by NOT runnning any - they share statements which reflect account being up to date, but after a few months come back stating that they did not debit and that the account is in arrears, with you having to pay up and they CANNOT explain why the debit orders did not run as planned. This occurs every few months and when you query it, they come back as 'oh wait...there are other months which were not debited for as well. Nobody can give you answers for this! It is just your problem to deal with and wait for it to happen again. STAY AWAY from them, please. After 7 years of me being with them, its time to let go.