Pathetic service

If I could give a 0 star I would like it to do that. I'm a customer of Cellc from way back then, now all of a sudden there's a problem. I must take time to solve their queries. I've upgrade my LG Velvet in 2020 or 2021, now all of a sudden I'm getting notifications from SSDA, I don't know how, because there's a act called POPIA, that my information can't be given to someone else. Cellc ask for a avidavid and a ID document plus bank statements. First I don't have bank statements because I'm paying the *** via EFT. NOW cellc gave me a other cellphone number: *** that belong to a Sandra. I never have such a number. I've got the following phones and numbers: Samsung A53 with numbers ***,and ***. Samsung A32 with number ***, iPhone number ***, Redmagic ***. So now I must go to the police station to give above mentioned plus and ID Document that Cellc must have for sure. Your service is pathetic