Pathetic service Cell C

I have purchased a tablet October 2016 from cell c store in cape gate, Brackenfell. Unfortunately the tablet' s screen got damaged october 2017. Fortunately had insurance with c surance from cell c. Handed in tablet at store. Took 2 months before i was informed to pay a co pay of 250r. Co pay was done 10th of January 2018. Provided proof to store. No joy. Followed up and eventually escalated to manager on the 31st of may. He would have phoned me back the same day, still waiting!. Phoned 2 weeks later, left another message and no return of call. 15th of June got a call that tablet will be sent to store within 10 days. Just to get another call the 22nd of June that they want proof of payment! Really? Advised proof was provided and resent proof! Waited on phone after following up on the same day. Held on for 10 minutes and eventually dropped the call. Pathetic service! Cannot believe the poor quality of service and still battling after almost 6 months! So dissapointed and will never purchase a phone from cell c again!