KN
Khethiwe N

1 reviews | Active since May 2015

05 Sept 2016, 19:04

Pathetic service Cell C!!!!!!!!

<p>I have been trying to cancel my matured contract with Cell C for 2 months now!</p> <p> </p> <p>Since the beginning of July,i called in to ensurey contracts would be cancelled. After being sent from pillar to post,i finally managed to get through to someone who i thought cancelled the 2 lines but actually didnt.</p> <p>I became suspicious when i didnt get any confirmation of the cancellation. I called in once again,the agent listened to the recording and indicated that it hadnt been done and would do it. He apologised and i accepted.</p> <p> </p> <p>Today i discover the account on the 1 line is suspended,REALLY!!!!!!</p> <p> </p> <p>AFTER EVERYTHING i really dont have time for this.</p> <p>My account is:Acc #: ********** 06</p> <p> </p> <p>Can someone who knows what they are doing please fix it.</p>

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Replies (4)
Cell C
Cell C's reply06 Sept 2016, 07:52
Official

Thank you for posting to us.

We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply06 Sept 2016, 11:52
Official

Palesa could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN

Cell C
Cell C's reply07 Sept 2016, 08:53
Official

Palesa has been in contact with you to assist with this matter. She advised that she will listen to the call recording and revert with feedback.

Regards
Cell C | PN

Cell C
Cell C's reply07 Sept 2016, 08:55
Official

Palesa has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN