Pathetic Service - Cell C

I received a call from Cell C, my contract expire. Saturday 12 12 2015 I was at the Cell C office at About 09:05 I enter the shop only two customers in front of me, I was requested to fall in the right lane. More Customers arrive and staffs assist the customers in the right lane from the back - not as expected from the front. A lady in red arrives, walk straight to the manager's office and was assisted, while I still stand and await my turn. I greet and ask in Afrikaans \I want to renew my agreement"her response could I help you - I repeat my request. She then tells me that language policy is only English. I must go and wait in the line. I request to speak to the manager - get the same response. What is amazing - at least ask what the problem is? At about 10:05 - 1 hour later - I was assisted. The agreement was automatically renewed. My concerns are: Clear ************** especially if they are Afrikaans. No respect for time - chaos in administration - informs me to renew an agreement and then do it automatically. The manager surely does not promote the image of Cell C. My first action after this festive season is to seek a new service provider. I will never recommend Cell C."""