PATHETIC SERVICE - CELL C

So, Cell C decided that EVERYONE got paid on 21 December and sent an SMS saying they would be making an early debit order deduction. I phoned them and told them that I am not paying on the 21st to keep my debit order as is per my contract. They could not give me a ref nr and just said not to worry, they will deduct the end of the month if the debit order fails. And so it happened, they still deducted the 21st, SMS me to tell me there are no funds and I must please pay!!!!! REALLY CELL C?????? The previous years we had the option to say YES OR NO on the SMS! So yes, guess what now..... I want MY money back in my personal account for the banking costs. And all I hear is 10 000 stories that the "manager" must reply to the email, they have mailed the "manager" and there we are stuck! My debit order went through at the end of the month I am not in debt, you were quick to debit early but so slow to pay MY MONEY back! Just imagine all the banking costs of millions of customers (fun!!!) I have NEVER given permission for an early debit order. This is not on Cell C!!!! What are you going to do about this? How long must I phone and follow up with NO answer from you? Pathetic service