1 reviews | Active since May 2016

20 Dec 2020, 17:48

Pathetic service!!

Had enough of this utter nonsense! Not ONE person can understand that i have no signal from Cell C with that having to resort to ROAMING on vodacom YET their signal is available but it won't allow me to register on the network YET my husband's 2 contracts who is staying with me doesn't have any issues!! KOMATI never had ANY signal problems but yet ever since FRIDAY my network just DISAPPEARED!!! Told them about the problem then i get told its my sim card and need to do a sim swap but yet I can roam on VODACOM! Spoken to soo many consultants and NOT ONE can deal with the problem YET i get told to register on vodacom!

What is the use of being with cell c and having towers if you have to be on another networks towers!!!

Come January I'm ending my contract and moving to vodacom seems cell c won't sort out the problem!!!

0
Replies (3)
Cell C
Cell C's reply20 Dec 2020, 18:55
Official
Good day  Whitney 

As advised, Cell C has officially initiated the Network Migration to enable our contract and broadband customers to roam on our partner network, Vodacom. This network migration has been made to increase our customer experience by improving their connectivity, delivering both quality and value. 

^NT
's update20 Dec 2020, 20:05
Reviewer Update
As i have said in my statement!
I CAN'T REGISTER ON CELL C TOWERS!

WHY MUST I HAVE TO BE ON VODACOMS NETWORK ROAMING TO GET SIGNAL FROM A TOWER WHERE THERE WAS ALWAYS SIGNAL!!!

CLEARLY CELL C DOESN'T KNOW WHAT THEY ARE DOING AS IT'S ONLY ME THAT'S HAVING THIS PROBLEM NO ONE ELSE IN THE ENTIRE AREA HASN'T A PROBLEM!!!!
's update20 Dec 2020, 20:07
Reviewer Update
But it's fine come January I'm canceling my contracts and moving to vodacom at least i know i won't have to be ROAMING on anothers network 24/7 bo matter where i am!!!