Pathetic service by Cell C and CSurance. Money making ****!!!

After taking out a contract with Cell C almost two years ago, I decided to take out insurance on my phone for the nature of my profession. Informing the CellC salesman that I work abroad and will be using multiple SIM cards with the phone. I came back to South Africa in December after not being able to use my phone for the past 4 months due to a problem charging the phone, with it still being under warranty I sent my phone in to be assessed on the damage, with CellC coming back to me saying it is body damage and will not be covered by the warranty. I then informed CellC that I have insurance on the phone and that should cover the damage only to be told because of the fact that I used another SIM card it can not be cover by my insurance either.

I will not accept this and have tried to take this up with Cell C, only to be ignored and receive empty promises that my case will be sent to superiors to see what can be done. I do not accept the fact that a second SIM card cancels my insurance especially when the second SIM card is in my name as well and that it was never brought to my attention that a second SIM is not allowed. I have been trying to solve this problem for almost 2 months and expect more attention to my complaint.

I am not available on my Cell C number anymore because I am heading back overseas and hoped this issue could have been solved by now. I have filed a second claim a week ago and Cell C has not been in touch since. I expect this to be resolved as soon as possible. I am only reachable on my email or international number.