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Sian T
1 reviews | Active since Apr 2018
17 May 2024, 12:43
PATHETIC SERVICE BY CELL C !!!
I will never recommend that anyone take out a cell c contract. I have had my contract for almost two years. Even though i have a debit order against my account. There are months that they do not take and then take a double instalment the next month. This month they debited me for a missed payment in March and then debited me for March and april on the 30th. They then proceeded to debit me again (double instalment) on the 2nd of May. I have furnished them with proof, Nobody comes back to you regarding the refund, Everytime you call, you get given a different story. Its been three days since i have furnished them with proof and nobody from Cell C has had the courtsey to phone and advise what is going on. After waiting 20 minutes to speak to someone. They cannot help. Case numbers allocated have been closed, Nobody can give me an answer. When i ask to speak to someone in charge call gets dropped.
Helpful (0)
Replies (9)0
Replies (9)
Cell C's replyOfficial
17 May 2024, 13:11Dear Sian Thomas
Thank you for bringing this matter to our attention. We sincerely apologize for the unpleasant experience. We would like to assure you that this is not the norm at Cell C, nor is it the level of service that we aspire to provide.
We will address this matter accordingly. Kindly accept our deepest apology in this regard.
Regards
Cell C | NT
Thank you for bringing this matter to our attention. We sincerely apologize for the unpleasant experience. We would like to assure you that this is not the norm at Cell C, nor is it the level of service that we aspire to provide.
We will address this matter accordingly. Kindly accept our deepest apology in this regard.
Regards
Cell C | NT
Cell C's reply17 May 2024, 13:11
Official
Dear Sian Thomas
Thank you for bringing this matter to our attention. We sincerely apologize for the unpleasant experience. We would like to assure you that this is not the norm at Cell C, nor is it the level of service that we aspire to provide.
We will address this matter accordingly. Kindly accept our deepest apology in this regard.
Regards
Cell C | NT
Thank you for bringing this matter to our attention. We sincerely apologize for the unpleasant experience. We would like to assure you that this is not the norm at Cell C, nor is it the level of service that we aspire to provide.
We will address this matter accordingly. Kindly accept our deepest apology in this regard.
Regards
Cell C | NT
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Sian T's updateReviewer Update
17 May 2024, 13:54So another delay. I have been told 24-48 hours since Wednesday, Today is Friday. By the time you refund me the next payment has gone off. I pray to that it wont be a double deduction again. I would also like to point out that because of the double deduction of R1180.00, my credit card is overdrawn. Who is going to pay the interest and fees that i have incurred, Everyday there is just a further delay with Cell C. If im lucky, i will hear from Cell C by Tuesday and when am i going to get the refund, 5/7 days afterwards. I am really fed up and i am going to take this matter to the Independent Communications Authority of South Africa. Why must i beg for the refund
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Sian T's update17 May 2024, 13:54
Reviewer Update
So another delay. I have been told 24-48 hours since Wednesday, Today is Friday. By the time you refund me the next payment has gone off. I pray to that it wont be a double deduction again. I would also like to point out that because of the double deduction of R1180.00, my credit card is overdrawn. Who is going to pay the interest and fees that i have incurred, Everyday there is just a further delay with Cell C. If im lucky, i will hear from Cell C by Tuesday and when am i going to get the refund, 5/7 days afterwards. I am really fed up and i am going to take this matter to the Independent Communications Authority of South Africa. Why must i beg for the refund
Cell C's replyOfficial
17 May 2024, 14:01We sincerely apologize for the inconvenience and frustration you have experienced due to the double deduction and the subsequent delays in processing your refund.
We understand how important this matter is to you and assure you that it is our top priority. Our Team will be in touch to assist accordingly.
Regards,
Cell C | TM
We understand how important this matter is to you and assure you that it is our top priority. Our Team will be in touch to assist accordingly.
Regards,
Cell C | TM
Cell C's reply17 May 2024, 14:01
Official
We sincerely apologize for the inconvenience and frustration you have experienced due to the double deduction and the subsequent delays in processing your refund.
We understand how important this matter is to you and assure you that it is our top priority. Our Team will be in touch to assist accordingly.
Regards,
Cell C | TM
We understand how important this matter is to you and assure you that it is our top priority. Our Team will be in touch to assist accordingly.
Regards,
Cell C | TM
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Sian T's updateReviewer Update
17 May 2024, 14:09No timeframe given again??!! So i must just patiently wait for a call whenever that may be??
I have been waiting for a call back from Cell C since Monday. i wont hold my breath. It seems to me that nobody at Cell C is prepared to pick up the phone and given me a response. Are you scared to use your airtime but don't mind me wasting mine
Your vague response is just upsetting me more and you are leaving me no option but to take this matter to ICASA.
I have been waiting for a call back from Cell C since Monday. i wont hold my breath. It seems to me that nobody at Cell C is prepared to pick up the phone and given me a response. Are you scared to use your airtime but don't mind me wasting mine
Your vague response is just upsetting me more and you are leaving me no option but to take this matter to ICASA.
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Sian T's update17 May 2024, 14:09
Reviewer Update
No timeframe given again??!! So i must just patiently wait for a call whenever that may be??
I have been waiting for a call back from Cell C since Monday. i wont hold my breath. It seems to me that nobody at Cell C is prepared to pick up the phone and given me a response. Are you scared to use your airtime but don't mind me wasting mine
Your vague response is just upsetting me more and you are leaving me no option but to take this matter to ICASA.
I have been waiting for a call back from Cell C since Monday. i wont hold my breath. It seems to me that nobody at Cell C is prepared to pick up the phone and given me a response. Are you scared to use your airtime but don't mind me wasting mine
Your vague response is just upsetting me more and you are leaving me no option but to take this matter to ICASA.
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Sian T's updateReviewer Update
17 May 2024, 15:24You can reply to ICASA within 24-48 hours
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Sian T's update17 May 2024, 15:24
Reviewer Update
You can reply to ICASA within 24-48 hours
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Sian T's updateReviewer Update
18 May 2024, 08:27I have furnished your agent with a statement for the 31 March 2024 to 8 May 2024 and clearly marked on the statement where the double debit was made, Without even looking at the statement, she is requesting an April statement, yet April is included in the statements i have sent Cell C. it appears that nobody at Cell C want to resolve this matter. I am tired of begging for my refund. I am going to send all the emails and call logs to ICASA as it appears that i have a better change of getting my refund then.
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Sian T's update18 May 2024, 08:27
Reviewer Update
I have furnished your agent with a statement for the 31 March 2024 to 8 May 2024 and clearly marked on the statement where the double debit was made, Without even looking at the statement, she is requesting an April statement, yet April is included in the statements i have sent Cell C. it appears that nobody at Cell C want to resolve this matter. I am tired of begging for my refund. I am going to send all the emails and call logs to ICASA as it appears that i have a better change of getting my refund then.
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Sian T's updateReviewer Update
18 May 2024, 08:59i am still waiting for the promised email. i would like to go to the bank by 9h00.
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Sian T's update18 May 2024, 08:59
Reviewer Update
i am still waiting for the promised email. i would like to go to the bank by 9h00.
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Sian T's updateReviewer Update
18 May 2024, 09:07How much longer must i wait for this email to be sent??!! everything with Cell C is on a go slow.
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Sian T's update18 May 2024, 09:07
Reviewer Update
How much longer must i wait for this email to be sent??!! everything with Cell C is on a go slow.
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Sian T's updateReviewer Update
18 May 2024, 09:14I spoke to you an 1/2 hour ago, i am still waiting for the email to be sent to ***. you promise was to do it immediately.
i am at the bank in the que. how much longer must i WAIT !!!!!!!!!!!
i am at the bank in the que. how much longer must i WAIT !!!!!!!!!!!
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Sian T's update18 May 2024, 09:14
Reviewer Update
I spoke to you an 1/2 hour ago, i am still waiting for the email to be sent to ***. you promise was to do it immediately.
i am at the bank in the que. how much longer must i WAIT !!!!!!!!!!!
i am at the bank in the que. how much longer must i WAIT !!!!!!!!!!!