Pathetic service by Cell C

<p>To whom it may concern</p> <p> </p> <p>I made a HUGE mistake by taking out another contract phone with Cell C on the 19th October 2015.</p> <p> </p> <p>I had my phone for one year on the 19th October 2016 and the phone just switched off on the 30th October 2016 and didn’t want to go back on.</p> <p> </p> <p>I then booked the phone in at Cell C Rosebank on the 31st October 2016, who only sent the phone to Cell C’s repair department on the 8th November 2016 after I had to phone Cell C customer care and the store numerous times to find out about the progress of my device.</p> <p> </p> <p>Cell C Rosebank finally gave me a Blackberry Prive as a loan phone today, the 9th November 2016 at 11:35am but when I checked my balance at 11:45am I noticed that my account balance is on R0.00.</p> <p> </p> <p>I then called the customer care at 11:57am today and first spoke to a lady called Ayanda who basically made me a **** when I told her that I did not go onto the internet to download stuff. She then transferred me to the accounts department to a guy (I don’t know his name) who wasn’t very helpful because he told me the same thing that Ayanda told me. I was still busy speaking to Ayanda when she transferred me, I asked her and this other staff member for a ref number for my complaint but I did not receive it.</p> <p> </p> <p>They eventually refunded my airtime late the afternoon on the 9th November 2016.</p> <p> </p> <p>I then received a message from the Cell C repair’s department yesterday 16th November 2016 informing me that my phone is ready for collection.</p> <p> </p> <p>The Rosebank store manager called me to inform me that my phone is Economically beyond Repair and that I need to call Cell C for further assistance.</p> <p> </p> <p>I called Cell C three times today 17th November 2016 at 14:07pm, 14:13pm and again 14:20pm. I basically held for 30 minutes before the repair department could assist me. I eventually spoke to a woman called Thandi Mbebe who was also rude and not helpful at all. I informed her that I received feedback from the store and they told me that my phone which I only have for one year is beyond economical repair, she then said that “there is nothing that they can do to help me as this is now my PROBLEM”. I Don’t get any joy dealing with Cell C and your staff is beyond RUDE with me. I DID NOT expect to buy a broken phone from such a huge company plus now I have to pay for a device that I am not even using!!!</p> <p> </p> <p>I am disgusted with the “service” that Cell C is giving me and these three Cell C employees made me feel like I’m nothing to be honest and I will not leave it at that, I will go to Hello Peter, facebook and the Ombudsman with this!!!!</p>