Pathetic service - Busy looking at alternate ISP for Fibre

I've been receiving disgusting service from cellc. Since inception of my cfibre 100mbps service I've been disconnecting and having really frustrating problems. To top it off the service desk doesn't seem to know the difference between the issue being on the cellc side or cfibre side. Often I personally found a ticket logged for my area on frogfoots website and the service desk reports no issues to me. I'm having another problem this weekend again. It's started on Friday night and I've been having intermittent connectivity issues since then with zero feedback from cellc on my issue. After calling again this morning I was "promised" feedback but I really have no faith that cellc has my best interests. Every person I speak to tells me my issue is at a different place. The agent of Friday said it's a dhcp problem on cellc side. The agent today said its a frogfoot problem and then proceeded to log a case for me to replace my router. I mean really now? Today is Tuesday and after escalating with your call centre team leader/manager on Sunday and with another team leader yesterday, my Fibre is still disconnecting randomly and i have to restart the router or reset the WAN cable on the router to come back online!

How much more bad service must a person endure? I've started looking at packages from other isps and even considering paying more to receive a better service.

Please help me understand why people join cellc as I'm really fed up with the lack of s****s and service.

You are most welcome to listen to every single recorded call I've had with cellc for this service for your reference.

Ticket # [CF ********** 68381]