HM
Hloni M
1 reviews | Active since Jul 2014
09 Nov 2022, 16:59
Pathetic service between departments that are passing the buck.
The most pathetic service ever after being a loyal contract customer for over 10 years.When one requires assistance with a refund. Money that they owe to me as a contract customer and I am now being told that it has been allocated to my Nov invoice instead of being refunded to me. I get calls daily since 01/11/2022 to be advised that the matter has been escalated to the finance department which "conveniently" does not have a direct number to speak to anyone that can assist promptly.My money is being held by an institution against my will. When I requested to speak to a line manager I was told that he/she is on a call as always. Customer service agents are Zama, Faith and Senamile. Please train your employees on Standard operation procedures and also provide standard turn around times for query resolutions. My contract is due for an upgrade and trust me, I am cancelling next month.
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Replies (8)HM
Hloni M's updateReviewer Update
09 Nov 2022, 19:54***
HM
Hloni M's update09 Nov 2022, 19:54
Reviewer Update
***
HM
Hloni M's updateReviewer Update
09 Nov 2022, 21:46Why is that as the payment is only due on the 27th which is via debit order and this payment that I am referring to was an EFT?
Cell C is not the only network provider in this country.I have worked for various companies and I am very fami**** with how bill runs work so do not mistaken me for a fool.My account is in credit and it is up to me as a customer to decide whether I leave the credit on the account or choose for a refund to be processed.
I want my money!
Cell C is not the only network provider in this country.I have worked for various companies and I am very fami**** with how bill runs work so do not mistaken me for a fool.My account is in credit and it is up to me as a customer to decide whether I leave the credit on the account or choose for a refund to be processed.
I want my money!
HM
Hloni M's update09 Nov 2022, 21:46
Reviewer Update
Why is that as the payment is only due on the 27th which is via debit order and this payment that I am referring to was an EFT?
Cell C is not the only network provider in this country.I have worked for various companies and I am very fami**** with how bill runs work so do not mistaken me for a fool.My account is in credit and it is up to me as a customer to decide whether I leave the credit on the account or choose for a refund to be processed.
I want my money!
Cell C is not the only network provider in this country.I have worked for various companies and I am very fami**** with how bill runs work so do not mistaken me for a fool.My account is in credit and it is up to me as a customer to decide whether I leave the credit on the account or choose for a refund to be processed.
I want my money!
HM
Hloni M's updateReviewer Update
09 Nov 2022, 21:53I queried this last week Friday already and was advised to forward POP so that the matter could be escalated to Finance.I was told to expect feedback by no later than Tuesday and the agent only contacted me this morning only to give me the same feedback from Friday.
My payment date is monthly 27th and it is via debit order.I want my money and will not discuss this further with you.I fail to understand how such a big company can make an issue out of processing such a small amount.It is my money and I want it.Do not tell me about allocations, that is done automatically by your system and can certainly be overwritten by a human who knows how to do their job! As far as I know, I don't owe you.
My payment date is monthly 27th and it is via debit order.I want my money and will not discuss this further with you.I fail to understand how such a big company can make an issue out of processing such a small amount.It is my money and I want it.Do not tell me about allocations, that is done automatically by your system and can certainly be overwritten by a human who knows how to do their job! As far as I know, I don't owe you.
HM
Hloni M's update09 Nov 2022, 21:53
Reviewer Update
I queried this last week Friday already and was advised to forward POP so that the matter could be escalated to Finance.I was told to expect feedback by no later than Tuesday and the agent only contacted me this morning only to give me the same feedback from Friday.
My payment date is monthly 27th and it is via debit order.I want my money and will not discuss this further with you.I fail to understand how such a big company can make an issue out of processing such a small amount.It is my money and I want it.Do not tell me about allocations, that is done automatically by your system and can certainly be overwritten by a human who knows how to do their job! As far as I know, I don't owe you.
My payment date is monthly 27th and it is via debit order.I want my money and will not discuss this further with you.I fail to understand how such a big company can make an issue out of processing such a small amount.It is my money and I want it.Do not tell me about allocations, that is done automatically by your system and can certainly be overwritten by a human who knows how to do their job! As far as I know, I don't owe you.
HM
Hloni M's updateReviewer Update
10 Nov 2022, 08:51With whisr consent was this done ?
I didn't authorise that!
I didn't authorise that!
HM
Hloni M's update10 Nov 2022, 08:51
Reviewer Update
With whisr consent was this done ?
I didn't authorise that!
I didn't authorise that!
HM
Hloni M's updateReviewer Update
10 Nov 2022, 08:53With whose consent?
I did not authorise this!
I did not authorise this!
HM
Hloni M's update10 Nov 2022, 08:53
Reviewer Update
With whose consent?
I did not authorise this!
I did not authorise this!
HM
Hloni M's updateReviewer Update
10 Nov 2022, 10:34Why are you unable to?
That payment is not yet due.
I do not understand.
This is just pure laziness and a lack of professionalism on your part.
Its not a matter of being unable to, you are just holding on to my money and giving me the run around in hope that I will give up.
i can do this with you the whole day!
What happened to a so called finance department being able to process a refund.Surely that can be done by someone who is responsible and not whoever that keeps giving me these **** responses like a stuck record.You keep typing the same thing but you are unable to account for it.
I want my money and best believe that I will cancel this contract next month and will be moving to another network since you are not bothered by the level of incompetence that you are giving to your customers.
That payment is not yet due.
I do not understand.
This is just pure laziness and a lack of professionalism on your part.
Its not a matter of being unable to, you are just holding on to my money and giving me the run around in hope that I will give up.
i can do this with you the whole day!
What happened to a so called finance department being able to process a refund.Surely that can be done by someone who is responsible and not whoever that keeps giving me these **** responses like a stuck record.You keep typing the same thing but you are unable to account for it.
I want my money and best believe that I will cancel this contract next month and will be moving to another network since you are not bothered by the level of incompetence that you are giving to your customers.
HM
Hloni M's update10 Nov 2022, 10:34
Reviewer Update
Why are you unable to?
That payment is not yet due.
I do not understand.
This is just pure laziness and a lack of professionalism on your part.
Its not a matter of being unable to, you are just holding on to my money and giving me the run around in hope that I will give up.
i can do this with you the whole day!
What happened to a so called finance department being able to process a refund.Surely that can be done by someone who is responsible and not whoever that keeps giving me these **** responses like a stuck record.You keep typing the same thing but you are unable to account for it.
I want my money and best believe that I will cancel this contract next month and will be moving to another network since you are not bothered by the level of incompetence that you are giving to your customers.
That payment is not yet due.
I do not understand.
This is just pure laziness and a lack of professionalism on your part.
Its not a matter of being unable to, you are just holding on to my money and giving me the run around in hope that I will give up.
i can do this with you the whole day!
What happened to a so called finance department being able to process a refund.Surely that can be done by someone who is responsible and not whoever that keeps giving me these **** responses like a stuck record.You keep typing the same thing but you are unable to account for it.
I want my money and best believe that I will cancel this contract next month and will be moving to another network since you are not bothered by the level of incompetence that you are giving to your customers.
HM
Hloni M's updateReviewer Update
10 Nov 2022, 10:54It better be soon.This nonsense has gone on for too long now,10 days ti be exact and I want proper feedback from an accountable person by COB today!
HM
Hloni M's update10 Nov 2022, 10:54
Reviewer Update
It better be soon.This nonsense has gone on for too long now,10 days ti be exact and I want proper feedback from an accountable person by COB today!
HM
Hloni M's updateReviewer Update
10 Nov 2022, 11:29This matter was logged on the 1st of Nov.If people had done what they were supposed to do initially, it would have been resolved.Now I am being told about another 2 days!
Wow, well done Cell C!
Wow, well done Cell C!
HM
Hloni M's update10 Nov 2022, 11:29
Reviewer Update
This matter was logged on the 1st of Nov.If people had done what they were supposed to do initially, it would have been resolved.Now I am being told about another 2 days!
Wow, well done Cell C!
Wow, well done Cell C!