Pathetic service

Most ridiculous service ever, I had a cellphone contract and data contract with cell C. The data contract expired last year and I canceled it, leaving one contract of R328 per month.

I did a housing loan application and Cell C has listed my account to be in arrears while they are debuting my account on monthly basis. What annoyed me the most is that when I called their call center I was told that no contract appears on my name. I was then told to send an email to collectionqueries@cellc. co.za, which I did and got no response.

Last week I called again, got transfered from pillar to post and later given a reference number *** and promised that someone from their legal division would call me. Noone has called me since then, so I decided to call again this morning and I was told that their legal division is closed due to lockdown.

So this means our lives will be at a still because of Cell C? I'm about to miss out on a great deal to buy shelter for my kids because of Cell C, this ridiculous and unacceptable. I am so ****ed and disappointed right now.