Pathetic service

Most pathetic insurance ever. I claimed beginning of November. Paid excess on the 28th and still no device. I'm being told different stories every single day. And nobody calls or emails to follow up. Last week apparently RTT courier lost my device in their warehouse. I'm not sure how all of this is my problem as a customer. I'm definitely cancelling my contract because I'm paying for something I don't have. This entire ordeal is a huge middle finger to my face.