mA
maryam A
1 reviews | Active since Sept 2010
10 Feb 2023, 14:37
Pathetic service at its best
Im writing another review now... Because cell c refuses to help me solve my last issue. It is pathetic service at its best. Im waiting for an upgrade device for 2 months. Cant even cancel or reverse it because even in that field they are completely useless. I cant upgrade at a store because its showing order pending from monday when i called to cancel the contract. They told me it takes 2 to 3 days. Its been 5! I am fed up. They won't let me speak to a supervisor or manager... What do i do now? No upgrade, no phone. I cant take my number anywhere else because order pending!!! . Its been week after week with only excuses. Saying someone will call and they are sorry. It is affecting my business because my current phone is not working properly. I am currently contemplating legal action because this is totally unacceptable.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
10 Feb 2023, 14:59Dear Maryam Alli
Thank you for contacting Cell C regarding your upgrade query.
We apologize for the delayed resolution; priority has been requested regarding your request.
Regards
^MN
Thank you for contacting Cell C regarding your upgrade query.
We apologize for the delayed resolution; priority has been requested regarding your request.
Regards
^MN
Cell C's reply10 Feb 2023, 14:59
Official
Dear Maryam Alli
Thank you for contacting Cell C regarding your upgrade query.
We apologize for the delayed resolution; priority has been requested regarding your request.
Regards
^MN
Thank you for contacting Cell C regarding your upgrade query.
We apologize for the delayed resolution; priority has been requested regarding your request.
Regards
^MN
mA
maryam A's updateReviewer Update
13 Feb 2023, 06:28Hi
Another week gone by.. Still nothing! I went to the Cell C store AGAIN yesterday and its still showing order pending their side so they STILL cant help me! Even they were shocked. They haven't seen anything like this case before, because usually its canceled 2-3 days which is what you guys told me. And there are managers or supervisors which by the way i am still waiting to call me back..that have authority to cancel a contract immediately. I have had enough. I think i am now going to sue for loss of potential income. Because this broken phone i am using because of you guys is affecting my business terribly. I am unable to even answer calls sometimes or respond to messages and emails. 2 months after upgrading, still no device. I wasn't even told there was no stock until like a week or 2 after the upgrade. My patience has run out. Do something or i am forced to take alternative action! This is unacceptable its almost as if you guys are doing everything in your power to prevent me getting a phone and i dont understand why. I am also currently in contact with radio 702 and other media platforms who are very interested in this story..
Another week gone by.. Still nothing! I went to the Cell C store AGAIN yesterday and its still showing order pending their side so they STILL cant help me! Even they were shocked. They haven't seen anything like this case before, because usually its canceled 2-3 days which is what you guys told me. And there are managers or supervisors which by the way i am still waiting to call me back..that have authority to cancel a contract immediately. I have had enough. I think i am now going to sue for loss of potential income. Because this broken phone i am using because of you guys is affecting my business terribly. I am unable to even answer calls sometimes or respond to messages and emails. 2 months after upgrading, still no device. I wasn't even told there was no stock until like a week or 2 after the upgrade. My patience has run out. Do something or i am forced to take alternative action! This is unacceptable its almost as if you guys are doing everything in your power to prevent me getting a phone and i dont understand why. I am also currently in contact with radio 702 and other media platforms who are very interested in this story..
mA
maryam A's update13 Feb 2023, 06:28
Reviewer Update
Hi
Another week gone by.. Still nothing! I went to the Cell C store AGAIN yesterday and its still showing order pending their side so they STILL cant help me! Even they were shocked. They haven't seen anything like this case before, because usually its canceled 2-3 days which is what you guys told me. And there are managers or supervisors which by the way i am still waiting to call me back..that have authority to cancel a contract immediately. I have had enough. I think i am now going to sue for loss of potential income. Because this broken phone i am using because of you guys is affecting my business terribly. I am unable to even answer calls sometimes or respond to messages and emails. 2 months after upgrading, still no device. I wasn't even told there was no stock until like a week or 2 after the upgrade. My patience has run out. Do something or i am forced to take alternative action! This is unacceptable its almost as if you guys are doing everything in your power to prevent me getting a phone and i dont understand why. I am also currently in contact with radio 702 and other media platforms who are very interested in this story..
Another week gone by.. Still nothing! I went to the Cell C store AGAIN yesterday and its still showing order pending their side so they STILL cant help me! Even they were shocked. They haven't seen anything like this case before, because usually its canceled 2-3 days which is what you guys told me. And there are managers or supervisors which by the way i am still waiting to call me back..that have authority to cancel a contract immediately. I have had enough. I think i am now going to sue for loss of potential income. Because this broken phone i am using because of you guys is affecting my business terribly. I am unable to even answer calls sometimes or respond to messages and emails. 2 months after upgrading, still no device. I wasn't even told there was no stock until like a week or 2 after the upgrade. My patience has run out. Do something or i am forced to take alternative action! This is unacceptable its almost as if you guys are doing everything in your power to prevent me getting a phone and i dont understand why. I am also currently in contact with radio 702 and other media platforms who are very interested in this story..
mA
maryam A's updateReviewer Update
20 Feb 2023, 08:44Good day
I still have not received my device. I was assured last week it will arrive asap. ANOTHER WEEK and Still nothing. When i called again, the lady told me that if my device doesn't come today i can cancel my contract. What kind of service is this??? The cell c stores even laugh at me when i tell them about this case... Is this a joke? I am a loyal cell c customer for almost 20 years or more. And this is the service i get and get treated like a joke. Clearly u don't value your loyal clients.
I still have not received my device. I was assured last week it will arrive asap. ANOTHER WEEK and Still nothing. When i called again, the lady told me that if my device doesn't come today i can cancel my contract. What kind of service is this??? The cell c stores even laugh at me when i tell them about this case... Is this a joke? I am a loyal cell c customer for almost 20 years or more. And this is the service i get and get treated like a joke. Clearly u don't value your loyal clients.
mA
maryam A's update20 Feb 2023, 08:44
Reviewer Update
Good day
I still have not received my device. I was assured last week it will arrive asap. ANOTHER WEEK and Still nothing. When i called again, the lady told me that if my device doesn't come today i can cancel my contract. What kind of service is this??? The cell c stores even laugh at me when i tell them about this case... Is this a joke? I am a loyal cell c customer for almost 20 years or more. And this is the service i get and get treated like a joke. Clearly u don't value your loyal clients.
I still have not received my device. I was assured last week it will arrive asap. ANOTHER WEEK and Still nothing. When i called again, the lady told me that if my device doesn't come today i can cancel my contract. What kind of service is this??? The cell c stores even laugh at me when i tell them about this case... Is this a joke? I am a loyal cell c customer for almost 20 years or more. And this is the service i get and get treated like a joke. Clearly u don't value your loyal clients.