Pathetic service at Cellc device insurance

I am extremely disappointed that every time i put in a claim with Cell c device insurance i have to put a complaint on hello peter before my claim can be sorted. i guess this is the only language they understand ,

As a customer i am very specific with the make and model of a phone i choose to purchases including the size of the phone. I prefer a 5.5 inch phone and i do not do very well with small phones. last week Thursday i lost my apple iphone 7 plus. put in a claim with cellc device insurance and again the experience was a nightmare from delays in registration of the claim to no feedback or engagement what so every they say they are a inbound call center and the client must always call in for feedback how pathetic is the service i'm shocked.

The purpose of insurance is to indemnify the client, put the client back into the same financial position prior to the loss. Replacing my phone with 4.5 inch phone is definitely not indemnifying me and accommodating me as a client. I don't want the replacement device you are offering me, i want my apple iphone 7 plus if you cannot outsource it please pay me the value of the phone i will look for it myself.

Compensation means replace, repair or payout....... if you cannot replace the device with the exact same one kindly settle the value of the phone into my account i will source the phone out myself.....i don't care about your internal processes

please contact me on *** or *** email: *** and cc ***