Pathetic Service at Cellc

Cellc service is pathetic... I purchased a blackberry 9720 through Cellc direct on 17/05/15. On 1/10/15 the phone was not charging and I called Cellc direct and was requested to take the phone into a walk in store..Pavilion. <br> <br> I handed the phone and requested a loan unit, but as usual they did not have a unit. I was told that the phone will be repaired or replaced with a refurnished unit in 21 working days. Around the 19/10/15, I called the Pavilion branch and was told that I have to check with CellC repair... WHY DO I HAVE TO CHECK AND WHY WASN'T I TOLD OF THIS WHEN I WALKED INTO THE STORE...THEY SHOULD CALL ME??? I then spoke to the repair section and was informed that they didn't have a black unit but rather a blue or white unit. I spoke to them, the supervisor at CellC and was informed on 29/10/15, the refurnished unit will be here by mid or late of this week. <br> <br> At 10.00 this morning 05/11/15, I have called the supervisor again and was informed that the ph has not left Cellc at yet. she informed me it will take another one week to reach Durbs...I can't understand why? I have 3 contracts with Cellc and will be cancelling them due to there pathetic service. Bye Bye Cellc.