Pathetic service at call centre

I recently inquired about cancelling my contract due to having my phone ******. I was given the commitment amount, and i have called the call centre numerous times to get a breakdown of what that commitment figure is comprised of. I was then transferred each time to the Accounts dept, then Cancellations, and finally Billing dept and none of these departments were able to assist. I eventually asked to speak to the supervisor at the Billings department who was on another call at the time, so i asked if they could return my call (a week later and i still have not heard from them).<br> <br> Cell C should carry on at this rate of pathetic service to customers, and they will find themselves losing more very quickly! It is a complete waste of valuable time calling in (and after a good 30mins of having to re-explain yourself everytime) and hanging up without a solution.