PATHETIC SERVICE AS USUAL

I am ready to jump of a building out of frustration. My husband recently passed away and I am trying to get his contracts transferred to my name so debit orders can go off my account as, obviously, all his assets are frozen. On 10 January I handed in all the required documents at a Cell C store and was told I would be contacted within 24-48 hrs to confirm that this was done. By 21 January I still had not hear anything and was once again told 24-48 hrs. Obviously this DID NOT HAPPEN!!!!! When I called to today, AGAIN, after holding of vir 10 minutes before being answere, I was placed on hold en then cut off. I have tried to be patient, but this has pushed me to my limit. If I have not heard from CellC by end of business today on my cell no ***, I WILL BE TAKING LEGAL ACTION!!! Enough is enough.