PATHETIC SERVICE ..... AS USUAL

On 15 January my debit order did not go off due to insufficient funds in my account. On 31 January 2023 I made a direct payment to Cell C for my account but unfortunately used an incorrect reference number. On 4 February they deducted the amount meant to be deducted for 15 January. After numerous phone calls to their call center I spoke to a Ms Chauke and I was told to send them proof of payment for the R300, which I did and was assured by a Ms Chauke that the R300 would be allocated to my account before the end of her shift that day. I was also given a case number. TO DATE THAT HAS NOT BEEN DONE!!!! HOW DIFFICULT CAN IT BE, DO THEY NOT HAVE SOMEBODY THAT DOES A BANK RECON???????