Pathetic Service as usual

<p>On 27/2 I complained and was phoned by Palesa on 28/2 but she couldnt resolve my problem as the promo ended on 15/2. BUT, had she responded to my mails, 1st one on 1/2, last on 13/2, (problems with her emails) or had the consultant contacted me with 48hrs as promised which would've been 13/2 and not SIX days later, I would've had no problem migrating and keeping all the extra benefits which came with the contract. When customer service told me to change to Top Up, he also didnt say the promo ended 15th and it must be done by then, I'm now told if I change from open line to Top Up, which is what I requested in the first place, but keep exactly the same contract, I lose the extra minutes etc given!!! Why should I lose out due to CellC's pathetic non existant customer service?????? I requested with every new line that I want ONE debit order. Phoned in especially for this request each time. Last month only 1 statement but 2 debit orders with no statement for the 2nd one. This month 2 statements so again 2 debit orders!!! The contract in question is again a big mess, more than DOUBLE the subscription but I have a R100 limit on it!! The line was suspended because my mom used all the data yet she hardly used it, CellC cant say what she used it on!!!and the second time sge'd actually switched the data off but again it was suspended for same reason, She went to a shop and asked that updates be switched off for her but the woman never did it. With all the hassle with this contract she's had to waste so mych time and petrol to a shop for help. Absolutely ridiculous, and I'm having to oay more than the contract agreed to!! Every time I upgrade/new line CellC adds a new account to ITC, R0 balances etc, Paid up on history, with my main account which INCLUDES those contracts, and this is now affecting my credit profile. I've asked for ONE statement for ALL contracts so now it shows I have 12 accounts on my name but I only have 4 of which ONE is a CellC account, not EIGHT!!!!</p>