KR
Kelly R

1 reviews | Active since Apr 2013

22 Jan 2017, 21:34

Pathetic Service as usual

<p>Like a fool after SO MANY bad experiences I still stay with Cell C!!! I've had a problem with almost every contract I've taken out and then told its outsource companies. They answer CelkC, the tell you they from CellC so CellC must solve my problems. I get conflicting info on my contracts or the consultant gives me totally wrong info as she doesnt go īnto my acount to check the facts!!! I transfer a contract out of my name a week ago but am told by one I dont qualify for another contract as I have too many and by another ofcourse I qualify but was I decluned in Dec or did I get it???? I've even upgraded since then as well. He 1st says they have the deal, then dont have the same as the shops????? then they have it but no stock f the phone. He can give me 2 different contracts for the tablet and phone. Really???? I asked for his Manager and after listening to the staff talking loudly and laughing with obviously no work to do I hung up. No return call yet. I asked the consultant from my 1 new contract to phone me. I then sent her a mail, another mail to which she rep**** she'd phone at 9. The whole day came and went so the next day I asked for her manager. The 2nd in charge said he would mail his Manager with my request for the tape recording which I CANNOT listen to (so they can say what they like) and would mail me by 10 am the next day to let me know the progress. 3 weeks and counting........ Was given wrong info by a person in a store as well that wasted my time then phone CellC Direct and have the same problem and he sends me back to the store and says I'll have to just pay the connection fee there!! I want the advertised deal and thats that!!</p>

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Replies (3)
Cell C
Cell C's reply23 Jan 2017, 07:18
Official

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards

Cell C | PN

Cell C
Cell C's reply23 Jan 2017, 12:29
Official

Palesa has been in contact with you to assist with this matter.

Regards

Cell C | PN

Cell C
Cell C's reply25 Jan 2017, 07:34
Official

Palesa confirmed that she has assisted you with this matter and we trust that an amicable resolution has prevailed.

Regards

Cell C | PN