Pathetic Service as always

<p>I have a wi-fi contract with Cell C which I upgraded in March. I upgraded to a 5G day and 15G night (20G) contract which was at R99 per month. All was good until they started debiting me R249 instead of R99 as per the contract that I signed with them. For two months they were deducting the R 249. I went to the Cell C at Campus Square and no one seemed to have an answer for me. Until we eventually found out that the consultant that was helping me with the contract made a mess of the whole thing. We agreed that this mess would be fixed and I will be refunded the extra that was deducted from my account. After days and days of trying to sort this out I spoke to JP who assured me that the mess has been sorted</p> <p>To my surprise when I checked my invoice I found out that my contract has been amended without my knowledge, from a 20G to a 10G contract. When I phoned Michael from Cell C in Campus Square he said this was done to correct the mistake that was done by the previous consultant</p> <p>I think this is pathetic and that Cell C is in bridge of our contract, I never signed for any of this and I think they are ****** because they amended my contract without my knowledge. I would like my refund and to cancel this contract with Cell C because clearly the concept of TCF is not within their trading.</p> <p>But then again why would I expect better out of Cell C, everytime I have a contract with them they always pull their ***** stunts.</p> <p>I have reached a point where I am feed up with this kind of service from Cell C. Whenever I phone the Campus Square branch I always have to be the one calling back to demand answers and feedback from them. This has been so exhausting and annoying for me. Cell C has no trading morals at all. I have always heard people complain about it and thought that I would give them a chance, but clearly everyone is right about Cell C. I would never advice anyone to take out a contract with Cell C. They are PATHETIC</p>