PATHETIC SERVICE AND VERY UNPROFESSIONAL ******

I experienced multiple problems with the Apple 6S phone from the onset,I received the phone the 11 December 2015,Activated it the 19 December, Returned it to CellC as the phone was faulty, it was send for repairs and I received it the Friday 29 January,Monday the 01 February the phone froze and I had to force switch it off,Tuesday morning the same thing happened.I feel like I received a second hand phone which is costing me a lot as I lose everything when my phone comes back from repairs. I am still without a device and CellC is going to debit my account the 22nd without any hesitation whereas I did not have a phone that the can charge me for. I spoke to Frans yesterday and he said the phone will be delivered today this morning I spoke to Concept and she said tomorrow or Friday I also asked them to give me replacement phone with another color in order for me to see that it is a different phone and not the same one. They call center agents had put me on hold last week Friday I had to listen how they were chating and making plans for the weekend I was on the phone for more than 45 minutes eventually I decided to put the phone down. I dont want this contract anymore and need to cancel