PATHETIC SERVICE AND UNRESOVED ISSUE

I CONTACTED CELLC TO FIND OUT IF I WOULD QUALIFY FOR A CONTRACT AND WAS TOLD THAT I NEED TO CALL THE PRE LEGAL DEPARTMENT TO AMEND MY PROFILE BECAUSE THERE IS A STATUS WHICH IS REFLECTING NEGATIVELY ON MY PROFILE...IVE BEEN DE*****ED BY CELLC A YEAR AGO SO THAT STATUS THAT THEY ARE REFERING TO SHOULD NOT EVEN BE THERE...I FOLLOWED INSTRUCTION AND CONTACTED *** AND HELD FOR AN AGENT FOR 15 MINUTES, EVENTUALLY I GOT THROUGH TO AN AGENT, I CANNOT REMEMBER HIS NAME BUT HE SAID HE IS GOING TO SEND MY QUERY THROUGH I SHOULD HOLD ON THE LINE, SO I HELD FOR ANOTHER 10 MINUTES JUST TO FIND THAT HE DROPPED THE CALL WHILST I WAS STILL HOLDING...<br> <br> WHAT HORRIBLE SERVICE! AND MY PROBLEM IS STILL NOT SORTED OUT!!!