1 reviews | Active since Feb 2015

01 Mar 2017, 08:29

Pathetic service and random price increase

<p>I cant say or ask what I want because consultant keep talking over me.</p> <p>My bill was raised this month with R77 without notification!! Yes I did check my sms's and emails, nothing!</p> <p>I should just go back to vodacom really, had none of this issues there!!</p>

0
Replies (3)
Cell C
Cell C's reply01 Mar 2017, 08:53
Official

We will get one of our consultants to answer and provide clarity to requests. Apologies for the unsatisfactory service.

Smses notifying you of the price increase were sent successfully, one on the 22/12/16 and the second one was sent on the 23/12/16.

Despite the changes, our products remain competitive and offer customers great value.

Regards

Cell C | PN

Cell C
Cell C's reply01 Mar 2017, 15:34
Official

Palesa could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN

Cell C
Cell C's reply02 Mar 2017, 12:19
Official

As communicated with Palesa, you have received assistance from one of our stores.

Regards

Cell C | MH