MP
MPHO P

1 reviews | Active since Feb 2017

21 May 2019, 12:57

PATHETIC SERVICE AND FALSE ADVERTI*****T

I WAS CONTACTED BY ONE CONSULTANT FROM CELL C AND I WAS OFFERED A CONTRACT FOR 20G FOR R129.00 PER MONTH AND WAS TOLD R159.00 WILL BE DEDUCTED FROM MY ACCOUNT 2 OR 3 DAYS AFTER I GET THE NEW SIM. THAT WAS DONE AND I WAS FINE WITH, UTIL I GOT A BILL TO SAY R330.00 WILL BE DEDUCTED FROM MY BANK ACCOUNT ON THE 25TH. I IMMEDIATELY PHONED CELL C AND I WAS TOLD THAT THE PACKAGE IS FOR R300 AND ODD RAND'S, TOLD THEM THAT THAT'S NOT WHAT I WAS TOLD WHEN I TOOK OUT THE CONTRACT, AND I WAS ALSO TOLD THAT I HAVE RECURRING WATSAPP DATA BUNDLE FOR R20.00 OR SOMETHING, I MEAN WHY WOULD I ACTIVATE WATSAPP DATA WHEN I GET 20G PER MONTH. I WAS THEN TOLD THAT THE MATTER WILL BE ESCALATED ABOUT 2 WEEKS AGO AND TO DATE NO FEEDBACK FROM CELL C. WHY LIE TO CUSTOMERS WHEN YOU DO SALES? I WAS TOLD I WILL PAY R129.00 FOR THE DEAL AND R129.00 IS WHAT I WANT TO PAY.

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Replies (1)
Cell C
Cell C's reply21 May 2019, 14:25
Official
We will ensure that this matter is sorted. Apologies for the inconvenience caused. One of our team members will contact you and assist. 

Regards 
DA