1 reviews | Active since Mar 2017
Pathetic Service and Disgusted By CellC Customer Care Agent.
<p>On the 23rd of March 2017 at 18:03, I had called through to CellC's Customer Care Dept to query about my contract. There I got through to an agent by the name of Sthembiso, who had a terrible attittude and refused to allow me to speak to his floor supervisor. He left me on hold for close to 10 mintues and without providing me with information I required for my debit. This is pathetic service. Not only did the agent provide me with irrelevant information, but he was rude as well. I've never expected such ****py service from CellC!!!</p> <p> </p> <p>Extremely irate and disappointed at the service received.</p>
Thank you for notifying us of the above.
It is disappointing to learn that the agent did not conduct himself in a professional manner and did not offer service as expected. This is not the norm or standard of service we want for our customers. Sincere apologies for the manner in which this matter was handled.
We will address this matter with the customer care manger to have this kind of behaviour rectified.
Regards
Cell C | PN
Thank you for notifying us of the above.
It is disappointing to learn that the agent did not conduct himself in a professional manner and did not offer service as expected. This is not the norm or standard of service we want for our customers. Sincere apologies for the manner in which this matter was handled.
We will address this matter with the customer care manger to have this kind of behaviour rectified.
Regards
Cell C | PN