KW
KIRSTEN W

1 reviews | Active since Jul 2014

26 Aug 2019, 12:58

Pathetic service and communication from cell c.

Once again the level of communication and service from Cell C shocks me. I have sent a complaint on almost every platform available to an attempt to discuss my matter and situation with Cell C.

The manager of the sales consultant who completely mislead me, just read my messages and ignored me. The person (who ever it is) that responds to complaints on facebook messenger has absolutely no idea what is going on and responds but I have no idea why because who ever it is their job title seems irrelevant.

When calling the fibre support line the consultant on the phone advise that there is nothing they can do and its my fault. The fibre support email address no one responds... Cell C is a joke....pathetic institution who are so willing to take from customers but their job training is on a subzero standard. If I acted with this lack of professionalism I would have been fired.

Whatever you do, do not involve yourself with cell c...time consuming, money wasting institution.

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Replies (1)
Cell C
Cell C's reply26 Aug 2019, 14:07
Official
Hi Kirsten 

Apologies for the unpleasant service experienced.

Kindly note that your query is being attended to by Thabang. He will be in contact with you to provide feedback.

^SM