Pathetic service and breaching the 21 repairs policy now I'm liable for damages of my phone being 36 days(25working days) only being despatched cause of me querying with head office's help

<p>Firstly the service was bad and horrific it took them more than a hour to attend to me. I went to book in my phone in for repairs at the cell c gateway franchise branch. The lady evaluated my phone she then handed over to kapeel chanlall to booking the phone this was the 12june no contact from them upon phoning cell c repairs my phone was despatched on the 18th July due to help of lerato that was the 7th call prior to that I was told it's awaiting to be despatched thinking it left the store when it sat 36days in the store and 25working days. When I went to the store a lady made a copy of the repair sheet took my number and never got back to me. Now I'm quoted R3648 for the repairs they say water damage yet when I hand in my phone in the water damage indicators were white and i have to pay it for their mistake I want them to reimburse me for that amount plus for the service and my phone sitting going against their 21 working days you're phone is fixed and received by the client which is me versus the 25 Working days they had it. I lead a complaint to cell c they didn't phone me it's now week ref number ********** . the store manager said he would investigate and get back to me Monday but if it isn't resolved the franchise owner will get a call from me to sort this out. I now hate cell c and won't renew my contract. Please assist me with this Ahmed Hoosen country road team leader ambassador kids & home & witchery kids concession Durban gateway ********** 453 please make this a priority cell c's reputation has been *****ed due to incompetence and disregarded for customer service and not giving a **** about the cpa act with will cost them dearly now i assure you that. thanks and with your help we can achieve good things and have the levels be at where it should be.</p>