1 reviews | Active since Oct 2016

21 Oct 2016, 06:33

PATHETIC SERVICE AGAIN

<p>Once again I've been ****** by cell c, previously the same incident happened when I bought airtime from my account and the airtime didn't get credited, after numerous calls I was still a very upset customer, and when they finally decided to repay my airtime, they just put the airtime without the free minutes and free data, this time it was a small amount of R10 but I tried to load it twice so it's R20 now, and the best part of all of this is that cell c is continuously calling me to upgrade, I WILL NEVER UPGRADE BECAUSE OF THE ****TY SERVICE AND AWFUL CUSTOMER CARE, I don't even know why I'm still on cell c, *******!!!!</p>

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Replies (3)
Cell C
Cell C's reply21 Oct 2016, 07:16
Official

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN

Cell C
Cell C's reply21 Oct 2016, 11:44
Official

Theodorah could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN

Cell C
Cell C's reply25 Oct 2016, 08:33
Official

As per feedback, Theodorah has been in contact with you to assist with this matter.

Regards

Cell C | PN