1 reviews | Active since Dec 2013
PATHETIC SERVICE AGAIN!!!!
Cell C it is day 3 now and I am unable to receive calls and SMS's as well as send SMS's. I am paying for a service that you promised as per my contract and you are unable to deliver. I have called your call centre several times spoken to several different consultants and each one gives me a different answer. From your calls have been diverted to its the cell c to vodacom migration, it's a technical issue and when being transferred to technical the voice recording says I am calling outside business hours 8 to 5. This is even if it is during these times. My last call was epic because I was told its a technical issue and only a few numbers were selected to have this technical issue and will be sorted on the 4th day. Also was informed that I don't have airtime. However I do have minutes and sms's available on my number. As I am typing this I am still waiting for the supervisor to call me back because apparently he is on another call.
TRAIN your staff members. Can someone competent please call me to sort this out. I also hope that I will get a discounted BILL at the end of the month because you have failed to honor your contract.
I have tried this option many times. It does not help. This is not acceptable its day 5 now. The phone call issue is sorted but the sms issue is intermittent. I am only receiving some sms's and only some are being sent to the recipients.
Please sort this out properly.....It is frustrating.
I have tried this option many times. It does not help. This is not acceptable its day 5 now. The phone call issue is sorted but the sms issue is intermittent. I am only receiving some sms's and only some are being sent to the recipients.
Please sort this out properly.....It is frustrating.
