EF
Eugene F
1 reviews | Active since Jul 2010
07 Oct 2021, 11:10
Pathetic service
My paydate was changed by my employer and I phoned Cell C to inform them of this and to amend the debit order date.To my surprise they never deducted on the new date and I phoned in only to find out it would take longer than a month. Second month same story.I made manual payments every month and informed them I will be doing this now going forward. Now I am being charged R70 pm for a failed debit order. So thiis is how loyal customers are being treated now, after the problem arose from your side!
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Replies (4)EF
Eugene F's updateReviewer Update
07 Oct 2021, 12:34Debit orders went off on the 27th of a month and changed it to the end of a month. Debit orders never went after that,but I still get penalized even though I made tha manual payments on the 30th.
EF
Eugene F's update07 Oct 2021, 12:34
Reviewer Update
Debit orders went off on the 27th of a month and changed it to the end of a month. Debit orders never went after that,but I still get penalized even though I made tha manual payments on the 30th.
EF
Eugene F's updateReviewer Update
07 Oct 2021, 12:47You sent me a statement showing that the money has been allocated.That was not my initial query. I want the debit order details removed so that I can continue paying manually and also want the R70 penalty removed from my statement,as I was not the one at fault for the debit order not going off on the new payment date up and until today
EF
Eugene F's update07 Oct 2021, 12:47
Reviewer Update
You sent me a statement showing that the money has been allocated.That was not my initial query. I want the debit order details removed so that I can continue paying manually and also want the R70 penalty removed from my statement,as I was not the one at fault for the debit order not going off on the new payment date up and until today
EF
Eugene F's updateReviewer Update
07 Oct 2021, 14:03How do you expect me to pay in advance if my salary date is on the last day of a month?You messed up the debit orders on your side. I was advised that the debit order can be cancelled by your collections department,so I will proceed with that tomorrow.
EF
Eugene F's update07 Oct 2021, 14:03
Reviewer Update
How do you expect me to pay in advance if my salary date is on the last day of a month?You messed up the debit orders on your side. I was advised that the debit order can be cancelled by your collections department,so I will proceed with that tomorrow.
Cell C's replyOfficial
07 Oct 2021, 14:49Thank you for the update.
We will make note on the system.
^NZ
We will make note on the system.
^NZ
Cell C's reply07 Oct 2021, 14:49
Official
Thank you for the update.
We will make note on the system.
^NZ
We will make note on the system.
^NZ