HP
Hannelize P
1 reviews | Active since Oct 2018
27 Nov 2020, 11:31
Pathetic Service
PATHETIC Service. My husbands phone (new upgrade phone that was delivered on 13/11/2020) was working fine. Suddenly, when he wanted to make a call it said "Not registered on Network" We phoned Cell C customer care and was told that we had to pay R157 to have the network unblocked. We insisted to talk to a senior person and while holding on, the line was disconnected. We phoned AGAIN and was this time told that the sim card is *******. The call centre agents all have a different story. THIS IS BEYOND PATHETIC!!!!!!
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Hannelize P's updateReviewer Update
27 Nov 2020, 12:13No. He did not do a sim swop. The agent who handeled his upgrade told him he can use the old sim. We are waiting for a sim swop at this moment.
I still want to know why the first customer care agent told me we had to pay an admin fee to have the card unblocked?? According to her ALL SAMSUNG PHONE CUSTOMERS have to pay this fee??? This is an outright lie!!
I still want to know why the first customer care agent told me we had to pay an admin fee to have the card unblocked?? According to her ALL SAMSUNG PHONE CUSTOMERS have to pay this fee??? This is an outright lie!!
HP
Hannelize P's update27 Nov 2020, 12:13
Reviewer Update
No. He did not do a sim swop. The agent who handeled his upgrade told him he can use the old sim. We are waiting for a sim swop at this moment.
I still want to know why the first customer care agent told me we had to pay an admin fee to have the card unblocked?? According to her ALL SAMSUNG PHONE CUSTOMERS have to pay this fee??? This is an outright lie!!
I still want to know why the first customer care agent told me we had to pay an admin fee to have the card unblocked?? According to her ALL SAMSUNG PHONE CUSTOMERS have to pay this fee??? This is an outright lie!!