PATHETIC SERVICE !!!!!

PATHETIC SERVICE!!!!!!!!!! I requested 3 months ago that both my numbers be put onto pre paid. This is now the 3 month that I'm being billed for a line and have been informed that I have to pay for it. Case number: ***. You guys sign up clients very easily but when you want to leave and move to another subscriber it is so difficult! I refuse to pay my last billed amount and want the credit done so that I can the number swap with Capitec Connect!!!! You consultants on the phone just want to waste time asking 1 million questions where the request is SIMPLE! I must have spent 3 hours on the phones with your consultants and it has still not been attended to. All I get told is they are giving me a case number!