Pathetic service

I have been a customer of Cell C for years and the service that I have received the past year was pathetic.

I have three contracts with Cell C. Last year, when two of my contracts were due for an upgrade, I called the call centre. I did not receive any joy with the consultants. They were not helpful and any devices that I wanted to take, they did not have stock. I called them everyday for a week, but was still left disappointed.

Luckily, I went to the store at the Atrium, in Durban and had a friendly consultant (Simone) help me with my upgrade.

Now, my third contract is due for an upgrade, I went into the same store everyday for two weeks and there is no stock. I don't want to even think of calling the call centre as they are totally useless.

What is happening with Cell C? Don't they appreciate their customers. How the directors and managers running their business?

If this is not sorted, I would rather cancel my contract and take my business elsewhere....absolutely disappointing