PATHETIC SERVICE

In December i booked in my cellphone for repairs at Cell c Stanger. At the time my phone was still within the warranty period & this was confirmed by the attendant that assisted me. I was told to wait a few weeks & I will receive an SMS once they have received my phone back from the repair centre. Two weeks later, I received an SMS stating that my phone was ready for collection. When I went to the store, I was told that my phone was still in transit & that they don't have my phone. I waited a week & didn't' receive any feedback so I went to the store again to query, only to be told that they received my phone a week ago & they forgot to call me. Further to my dismay, I was told that my phone could not be repaired as it was not a software issue. The manager gave me various faults with the phone which I didn't initially have any issues with & the actual problem was not sorted out. Its now a month later & my phone is worse off than when I had initially booked it in. I'm not sure what Cell C's warranty policy is but I am very dissatisfied that my phone was not repaired even though it was still within warranty. Considering changing my network providers after 10 years. Pathetic service