Pathetic Service

I have purchased an Huawei P40 Lite a month ago. My screen had cracked and as per terms this phone has a 100 day screen cover, provided that it is registered for this within 14 days after purchase. This information was not brought to my attention by the consultant, Nomusa Thusini from Cell C Pinetown (Pinecrest Mall) and of course I had found out about this service offered after the 14 day period. Nevertheless the manager of Cell C Pinetown had passed the buck to the Huawei Area Manager (Tashen) to deal with her staffs negligence. He has now left me indefinitely to await for a response. This phone cannot be used with a cracked screen so I request for cell c higher management to contact me. It's either they stop the debit order until Huawei replaces the screen or the Manger and Staff from Pinetown pays for their negligence!!!