MS
Marelize S
1 reviews | Active since Oct 2016
03 Sept 2019, 09:15
Pathetic service
I am utterly disgusted by the level of service received from Cell C, I have been trying to upgrade my contract for two days and no one can give me a proper explanation as to why they only want to give me one specific phone!!!!! they keep telling me about my credit score and then its my contract limit so I am not sure which is it but funny enough I was able to upgrade and change another one of my contracts three months ago without any problems!!!! I am very irritated with the fact that no one can explain properly as to what the problem is and credit department for some or other reason dont speak to clients....
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Replies (2)
Cell C's replyOfficial
03 Sept 2019, 09:30Good morning Marelize
We have escalated the matter to a Senior Retentions Consultant in order for him to provide clarity on this matter. Do expect communication soon.
Regards
DA
We have escalated the matter to a Senior Retentions Consultant in order for him to provide clarity on this matter. Do expect communication soon.
Regards
DA
Cell C's reply03 Sept 2019, 09:30
Official
Good morning Marelize
We have escalated the matter to a Senior Retentions Consultant in order for him to provide clarity on this matter. Do expect communication soon.
Regards
DA
We have escalated the matter to a Senior Retentions Consultant in order for him to provide clarity on this matter. Do expect communication soon.
Regards
DA
MS
Marelize S's updateReviewer Update
03 Sept 2019, 11:11I am utterly disgusted with the feedback given by CellC!!!!!!!!!! They refuse to transfer my call to credit agent and refuse to upgrade my package due to debt review which does not impact subscription accounts, I have been a client for a very long time and now I am getting fed up with this **** service!!!!!!!!
MS
Marelize S's update03 Sept 2019, 11:11
Reviewer Update
I am utterly disgusted with the feedback given by CellC!!!!!!!!!! They refuse to transfer my call to credit agent and refuse to upgrade my package due to debt review which does not impact subscription accounts, I have been a client for a very long time and now I am getting fed up with this **** service!!!!!!!!