CM
Claudia M
1 reviews | Active since Oct 2020
10 Nov 2020, 11:31
Pathetic Service
Clearly Cell C doesn't give a **** about their customers, how difficult is it to process a sim swop? I was advised to buy a new sim card which I did, sent the Rica serial number however to date it still hasn't been done. I've been communicating with someone by the name Mary Mazibuko, she takes forever to reply to my emails. They said they couldn't get hold of me, I asked why they need to get hold of me. All she needs to do is process the sim swap and send me an email confirmation. The staff is just ***********, they do not follow up on a customer's request. I am in customer service and what I get from Cell C is appalling!
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Replies (2)CM
Claudia M's updateReviewer Update
10 Nov 2020, 11:59When do you plan on calling me?
CM
Claudia M's update10 Nov 2020, 11:59
Reviewer Update
When do you plan on calling me?
CM
Claudia M's updateReviewer Update
11 Nov 2020, 19:18So, I called Cell C to follow up on my inquiry because no one is getting back to me. Got through to another *********** person called Mamoloko. She said that she was putting me through to her team leader Enya and she put me through to the upgrades department. I doubt that this was a mistake, she was just avoiding my call which would get her a warning if I was her team leader. I got through to upgrades and spoke to a very nice gentleman, pity I didn't get his name. Cell C needs more people like him unlike the ones I've been dealing with. He tried to put me through but had some difficulties with his system. I eventually dropped because the line wasn't clear as well. I'm yet to receive confirmation that my issue has bee been resolved. You really need training on customer service!
CM
Claudia M's update11 Nov 2020, 19:18
Reviewer Update
So, I called Cell C to follow up on my inquiry because no one is getting back to me. Got through to another *********** person called Mamoloko. She said that she was putting me through to her team leader Enya and she put me through to the upgrades department. I doubt that this was a mistake, she was just avoiding my call which would get her a warning if I was her team leader. I got through to upgrades and spoke to a very nice gentleman, pity I didn't get his name. Cell C needs more people like him unlike the ones I've been dealing with. He tried to put me through but had some difficulties with his system. I eventually dropped because the line wasn't clear as well. I'm yet to receive confirmation that my issue has bee been resolved. You really need training on customer service!