PATHETIC SERVICE

On 13 January I called Cell C's call centre and spoke to a gentleman in sales. I told him that I would like to upgrade my line speed on my fibre. He told me that was no problem, there would be no contract or anything involved, I could just give him the information telephonically, as the call are recorded. I told him I wanted to upgrade from 20/20 line speed to 100/50 line speed, he confirmed the cost would be R1199-00. He confirmed that it would be done within three working days and that I would get a confirmation once done. I never heard a word from anyone. Then on 20 January I called again to follow up, nothing had been done, and there was nothing on their system indicating my request. I was then told I need to speak to someone is support. They put me through. The person in support said I need to put my request in via email, which I then did. I got a response two days later that my line speed had been increased and the ticket was closed. To this day there has been no change to my line speed, I have sent numerous emails and made I don't know how many call, and still nothing. In the meantime I have received my statement for this month with a pro-rata amount dating back to 22 January for the new line speed, which I still don't have. I have just phoned again to follow up, I got told that an email was sent to admin on Friday when I called but they haven't heard back yet. I told her that was not good enough and that this is now more than a month later and that I want my line speed and my bill sorted out asap. She just said thank you for calling Cell C and put the phone down. I want to upgrade, this is more money in their pockets, but this is how I get treated. SHOCKING!!! I hope I am going to get a response soon!!!!!! It doesn't help I try and cancel my contract and find a new service provider, because I will just go through the same ****, and end up paying two accounts. I so regret ever going into this contract with Cell C.......PATHETIC SERVICE!!!!!